Operations Management
Nada R. Sanders
Language: English
Pages: 720
ISBN: 1118122674
Format: PDF / Kindle (mobi) / ePub
In the 5th Edition of Operations Management, Dan Reid and Nada Sanders have strengthened their commitment to improve the teaching and learning experience in the introductory operations management course. The text provides a solid foundation of Operations Management with clear, guided instruction and a balance between quantitative and qualitative concepts. Through an integrated approach, the authors illustrate how all business students will interact with Operations Management in future careers. And, with increased support for students through new pedagogy, worked out examples and WileyPLUS, the 5th Edition provides the help students need to complete the course with greater success.
WileyPLUS sold separately from text.
What Would Machiavelli Do? The Ends Justify the Meanness
Management Challenges for the 21st Century
The first case features an Internet site for a simulated cruise company that has hired a To access the Web site: On-line Case: Cruise International, Inc. • Go to www.wiley.com/college/reid student intern to help solve operations prob• Click Student Companion Site Assignment: Introduction to Cruise International, Inc. You will lems. The second case features an Internet be an intern for Cruise International, Inc. (CII). The company • Click Virtual Company/Cruise International, Inc. competes in the.
Manages all the organization’s resources, the financial plans in effect support operations activities. Before it can develop its own strategy, finance needs to communicate with operations in order to understand the financial requirements of planned resources. In turn, operations managers cannot fully develop a strategy until they have a clear understanding of financial capabilities. The strategies of all the business functions need to support each other in achieving the goals set by the business.
Figure 3-5, when product and process design are done together, much of the work is done in parallel rather than in sequence. In today’s markets, new product introductions are expected to occur faster than ever. Companies do not have the luxury of enough time to follow a sequential approach and then work the “bugs” out. They may eventually get a great product, but by then the market may not be there! The third problem is that the old approach does not create a team atmosphere, which is important.
What he or she wants. There are a number of examples of this type of approach. Nordstrom, Inc. department stores is recognized in the retail industry for its attention to customer service. Salespeople typically know their customers by name and keep a record of their preferences. Returns are handled without question, and the customer is always right. Another example of this is a midwestern grocer called Dorothy Lane Market. Dorothy Lane prides itself on its ability to provide unique cuts of.
Wasting significant transport capacity, with empty trucks returning to its facility. To remedy the problem, the supplier worked with the automobile manufacturer to develop a new truck trailer that carried subassemblies to the automaker and also hauled new autos back to a major metropolitan area. Thus, the auto manufacturer could send new cars to market and eliminate wasted transport capacity. Because the supplier transported the cars to market in an enclosed truck, protected from weather and road.